How to Make a Free Email Survey

8 Tips for Creating Effective Email Surveys

Getting meaningful responses from your email list takes more than just sending out a survey. Email surveys should motivate your target audience to open them, read, provide valuable feedback, and take action.

Keep reading to find out how you can create email surveys that people will love to complete.

1. Write a Tempting Subject Line

The survey email subject line is the first thing your audience sees. Make it irresistible—use humor, intrigue, or rewards to grab their attention and entice them to open that email.

2. Make It Personal

Let your audience know they’re not just another email recipient by making your survey feel like a genuine conversation. Adding smart logic to your survey shifts the experience from a robotic questionnaire to an engaging dialogue, giving your survey respondents a sense of being truly heard and valued.

• Skip logic can take your respondents down a question path that’s relevant to them. You can use Opinion Stage’s survey maker to easily define which question your respondents will see next based on their answer to the previous one.
• Answer piping gives an extra personal touch. It allows you to use your respondent’s answer to one question in another question. For example, if you ask a respondent their name, the next question will have their name filled in automatically.

3. Mix Up the Question Types

There are various survey question types you can use, and selecting the right ones can significantly influence the quality of data you collect.

• Multiple Choice Questions: These questions provide a set of predefined options and allow recipients to choose one or more that resonate with them. They make decision-making easy for your audience and provide more structured, easily analyzable data.
• Scale Questions: Use scale questions (e.g., on a scale of 1-5) to gauge opinions, attitudes, or satisfaction levels. It allows for diverse responses, offering a spectrum of agreement or disagreement.
• Open-Ended Questions: Offer a blank canvas for recipients to share their thoughts in their own words. This question type gives you a peek into what people really think, helping you understand their perspectives on a deeper level.

3. Promise a Little Something

When writing an effective survey email, make sure to highlight what’s in it for your recipients—whether it’s the opportunity to win a prize, gain access to exclusive content, or simply the satisfaction of contributing to something meaningful.

4. Keep It Short and Sweet

Email readers have a short attention span, so keep your email survey brief, visually appealing, and easy to skim. Use compelling visuals and concise, impactful wording to keep them engaged.

5. Add a Hint of Urgency

Instill a sense of urgency without being overly pushy. Set a deadline or use time-sensitive language to motivate them to act promptly and provide their feedback.

6. Use Friendly Reminders

Sometimes a gentle nudge is all it takes. Sending a friendly reminder is like a polite tap on the shoulder, reminding them of the survey and its importance.

7. Say Thanks

Express genuine gratitude for their time and input, and share a glimpse of the collective insights and impact their feedback has had. This reinforces the value of their participation.

8. Encourage Sharing

Make your audience feel like brand ambassadors and offer them incentives for spreading the word about your survey with their network.

For Best Results, Avoid These Email Survey Mistakes

Before you hit that send button, it’s important to avoid common mistakes to maximize the advantages of your email survey. Check out the checklist below for our top tips.

1. Asking Too Many Questions

Don’t overwhelm your survey recipients with an excessively long questionnaire. Keep it a quick survey—brief and focused, asking only simple questions that are the most essential for gathering actionable insights. Try to aim for no more than 10 questions.

2. Using Unclear Wording

Ensure your survey questions have clear and unambiguous wording. Avoid vague phrases that could be open to interpretation by asking for feedback first. Check out our guide to learn how you can master the art of writing engaging survey questions.

3. Avoid Mystery Surveys

Explain to your recipients why their feedback is crucial and how it will shape better experiences. Just like nobody enjoys a blind date, clarity about the survey’s purpose makes for a more engaging and insightful exchange of thoughts.

4. Not Adding Open-ended Questions

When you include open-ended questions, you’re giving your respondents the space to express themselves fully and provide valuable insight beyond the confines of multiple-choice options. Take a moment to read through the comments—sometimes, that’s where you’ll find the most valuable input.

5. Lack of Personalization

Personalize the survey invite email with the recipient’s name. Use skip logic and answer piping to make your survey feel like you’re speaking directly to each respondent. This personal touch can significantly increase engagement and survey response rates, as it makes people feel valued and understood.

6. No Thank You or Follow-Up

Always close your survey by thanking people for their participation. Send a follow-up email with key findings and action steps based on the feedback received.

7. Avoid Empty Promises

When enticing respondents with the potential of rewards, it’s important to follow through on that promise. Disappointing your audience with an unfulfilled commitment, such as a ‘win a prize’ offer that never materializes, can undermine trust and engagement. Always honor your incentives to maintain credibility and hold interest in your survey.

8. Bad Timing

Avoid sending surveys during weekends or holidays, as they may not receive as much attention. Opt for midweek for higher engagement. Also, don’t send surveys too frequently – it can cause your respondents to be at risk for survey fatigue.

9. Forgetting the CTA

Conclude your email campaign survey with a compelling call to action, instructing participants on the next steps to take. Providing clear direction on what you want recipients to do after completing the survey gives a sense of closure while encouraging your desired follow-up behavior.

For example, encourage participants to share their thoughts on social media using a specific hashtag to extend the survey’s reach.

10. No Trial Run

Before sending out your survey via email, conduct a pilot test with a small group. This trial run helps uncover any confusing or misleading questions, so your survey is polished and effective when it reaches your wider audience.