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How Well Do You Understand Your Customers?
Take this short quiz to discover how much you understand your customers. You might be surprised by the result!
Which of the following channels do you use for your customer support?
Live web chat
Phone
Email
All the above
How often do you survey your customers?
Once a week
Once a month
Once a year
Once every couple of weeks
What happens when a customer shares their feedback with you?
Customer feedback is shared with other departments and acted on
We call or email the customer to help them resolve the issue
We redirect the customer to our FAQ page
We make note of the feedback and carry on as usual
Customers who complain:
Want to make your life a living nightmare
Had rough childhoods
Get pleasure out of nitpicking every detail
Are doing you a service in identifying what isn’t working in your business or organization
If you resolve a complaint to the customer’s satisfaction, what percentage of customers will stay with you?
68% to 75%
36% to 49%
54% to 70%
None of the above
Why is great customer service important?
It keeps the customer happy
You experience less grief from the costumer
Stress levels go down
All of the above
Why is it important to retain customers?
The cost of retaining a customer is lower than the cost of gaining new customers
Loyal customers boost sales
All the above
Retained customers provide valuable feedback
You understand your customers
You have a very detailed understanding of your customers! You know what makes them tick and dedicate plenty of resources to make sure they're happy. All that's missing is the right customer engagement tool. That's where Intercom comes in. Try it out today and see how much easier your customer service can be!
You have a decent understanding of your customers
You have a fairly good understanding of your customers! You know what to do to resolve complaints and how to train your employees to deal with a wide range of customer service scenarios. All that's missing is the right customer engagement tool. That's where Intercom comes in. Try it out today and see how much easier your customer service can be!
