Managing the Emergency Client

a) Asking them to explain why they are angry

b) Explaining why your approach is correct

c) Expressing empathy

d) Writing the clients issues down

a) Carry on with your discussion and ignore the client response

b) Repeat your last statement, in case they did not understand you

c) Ask them for clarification as to why they seem agitated

d) Leave the client alone in the consultation room to calm down again

a) Keep details to a minimum as the client will not understand

b) Explain in detail, as one would to a veterinary student

c) Explain the key concepts, so the client has a broad understanding

d) To say how serious the illness is, an that many patients die despite treatment

a) True

b) False

a) Cognitive

b) Emotional

c) Dissociative

d) Compassionate