Lecture - ARTIFICIAL INTELLIGENCE WILL TRANSFORM CUSTOMER EXPERIENCE AND STAFF TRAINING
Dr. Ernie Ward
What is Virtual Reality?
A popular 1980’s video game
A broad term for a multi-sensory computer-generated experience that allows users to both experience and interact with a simulated environment.
A term used to describe computer-neural implants.
A name for computer programs that mimic how the human mind works.
What is Augmented Reality?
Augmented reality enhances the real world using digitally produced perceptual overlays.
A computer program that immerses the user in a realistic alternative environment.
An experimental technology that allows you to see inside a body cavity.
A futuristic novel written by Arthur C. Clarke.
What is Artificial Intelligence?
A robot that can understand human language.
A blockbuster movie starring Will Smith.
A computer program that overlays a real-time image of an environment with useful information such as location, distance, or environmental conditions.
Technology that seems to copy human performance typically by learning, drawing its own conclusions, appearing to understand complex content, engaging in natural dialogs with people, enhancing human cognitive performance or replacing people during the exe
By 2025, an estimated ____ of customer interactions will be supported by AI technology.
95%
50%
33%
67%
What is a chatbot?
An off-site telemarketing service.
A computer program that helps users organize expenses.
A synthesized voice program.
A computer program capable of having a human-like conversation with a user by receiving and sending text messages for the purpose of automating a business process.
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