What are you looking for in a ticketing solution?
Help us improve our product!
What is your preferred method of communication with your customers?
Phone
Email
Real-time chat
How should your system be deployed?
Cloud/Web based
Mobile
Installed
How many agents are on your support team?
Approximately how many technical inquiries does your support team receive per day?
Which metrics are important to you?
Handle time
Customer contact rate
Interactions per resolution
Response time
Cases by topic
First response time
Cases by local
Number of resolved cases
Do you care about visual reports?
Yes
No
Which of the following tools have you used in the past?
LiveAgent
Zendesk
Sharepoint
Intercom
AzureDesk
Other
Freshdesk
Helpjuice
Helpscout
Other
Do you want your ticketing system to connect with your knowledge base?
Yes
No
Is an open API a requirement?
Yes
No
What is your budget?
$29/user/month +
$69/user/month +
$129/user/month +
$199/user/month +
$249/user/month +
Thanks
We appreciate your input!
