What are you looking for in a ticketing solution?

What is your preferred method of communication with your customers?

Phone

Real-time chat

How should your system be deployed?

Cloud/Web based

Mobile

Installed

How many agents are on your support team?

Approximately how many technical inquiries does your support team receive per day?

Which metrics are important to you?

Cases by topic

Interactions per resolution

First response time

Number of resolved cases

Cases by local

Response time

Handle time

Customer contact rate

Do you care about visual reports?

Yes

Which of the following tools have you used in the past?

Freshdesk

Zendesk

Sharepoint

Intercom

LiveAgent

Helpjuice

AzureDesk

Other

Helpscout

Do you want your ticketing system to connect with your knowledge base?

Yes

Is an open API a requirement?

Yes

What is your budget?

$29/user/month +

$69/user/month +

$129/user/month +

$199/user/month +

$249/user/month +