What are you looking for in a ticketing solution?
Help us improve our product!
What is your preferred method of communication with your customers?
Email
Real-time chat
Phone
How should your system be deployed?
Cloud/Web based
Mobile
Installed
How many agents are on your support team?
Approximately how many technical inquiries does your support team receive per day?
Which metrics are important to you?
Customer contact rate
First response time
Interactions per resolution
Cases by topic
Number of resolved cases
Cases by local
Response time
Handle time
Do you care about visual reports?
Yes
No
Which of the following tools have you used in the past?
Freshdesk
AzureDesk
Helpscout
Sharepoint
Intercom
Other
Helpjuice
LiveAgent
Zendesk
Other
Do you want your ticketing system to connect with your knowledge base?
Yes
No
Is an open API a requirement?
Yes
No
What is your budget?
$29/user/month +
$69/user/month +
$129/user/month +
$199/user/month +
$249/user/month +
Thanks
We appreciate your input!
