(VNCON 2024) Elevating Veterinary Nutrition to a Standard of Care: Implementing the 4 Paws Method for Effective Client Communication (OnDemand Webinar)
Dr Bryony Senic BSc, BVMS
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What are the 5 vital assessments?
a) Temperature, pulse, respiration, pain, nutrition
b) Pulse, temperature, respiration, nutrition, proprioception
c) Temperature, pulse, blood pressure, pain, nutrition
d) Pulse, respiration, proprioception, neurological, nutrition
Correct answer:(a)
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A client's primary concern must be addressed for the client to feel satisfied with the visit
a) True
b) False
Correct answer:(a)
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Which of the following examples is not recommended for gathering information about a pets diet as it typically gets answered as though it is a closed question?
a) “Tell me what your pet eats over the course of the day”
b) “Describe for me what your pet eats over the course of the day”
c) “What kind of food does your pet eat?”
d) “Walk me through what your pet eats during the day”
Correct answer:(c)
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What follow up protocol is ideal after making a recommendation?
a) Check in phone call 2 months later
b) No follow up is required
c) Recheck in 6 months
d) Check-ins at 1 week, 2 weeks and 2 months
Correct answer:(d)
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What are the 3 key strategies for reflective listening?
a) Echo, paraphrase, summarise
b) Echo, paragraph, summarise
c) Elevate, paraphrase, submit
d) Elevate, paragraph, submit
Correct answer:(a)
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