Supermarket Shopping Survey
This survey is for every Australian grocery shopper.
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Thanks for taking the time to complete this survey.
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How often do you do your main grocery shop?
Every few days
Once a week
Every two weeks
Once a month or less
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Where do you usually shop for groceries?
Coles
Woolworths
ALDI
IGA
Local shop or small grocery
Farmer's markets
Other (please specify)
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What’s most important to you when choosing where to shop? (Select up to 3)
Best prices
Fresh produce quality
Store location/convenience
Online shopping experience
Loyalty rewards/discounts
Delivery options
Other
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Do you use the 'Click and Collect' service when you shop?
Yes, I use it all the time
Sometimes, depending on my schedule
No, I prefer to shop in-store
No, I didn't know that service was available
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Do you order groceries for home delivery?
Yes, regularly (weekly or more)
Yes, occasionally (once a month or less)
No, but I’d like to try it
No, I prefer shopping in person
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How often do you get your groceries delivered?
Multiple times a week
Once a week
A few times a month
Rarely, only when necessary
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What are the reasons you choose to use grocery delivery services? (Select all that apply)
Convenience and time-saving
Avoiding in-store crowds
Delivery offers better prices or promotions
More flexible shopping hours
Other
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Which delivery service and/or third-party app do you use for groceries? (Select all that apply)
Woolworths delivery service
Coles delivery service
Uber Eats
DoorDash
Menulog
Other
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Do you use any subscription-based delivery service for your groceries?
Yes, I have a regular subscription
I used to, but not anymore
No, but I'm considering it
No, I don't want a subscription
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Have you noticed a difference in pricing between shopping at the supermarket in-store versus using a third-party app?
Yes, the price of items using a third-party app are more expensive
Yes, the price of items using a third-party app are cheaper
No, pricing is about the same
No, I don't really know the price of individual items
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Does the price of grocery items through a third-party app affect what you buy or if you use it?
Yes, I usually only buy essential items through a third-party app due to the increased price
Sometimes, if I feel like the prices are too high
No, I don't really worry about the price differences
No, I don't really know the price of individual items
Other
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Does the price of the delivery fee and/or service charged by delivery service influence your decision to use it?
Yes, I’m more likely to skip delivery if it's too expensive
Sometimes, depending on the price
No, price doesn’t affect my decision to use it
Other
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Have you experienced any issues with grocery delivery? (Select all that apply)
Late delivery
Missing items
Incorrect items delivered
Damaged items
Poor quality of fresh produce
Delivery fees higher than expected
Price of items higher than expected
Missing invoice
Poor customer service
I haven't experienced any of this
Other
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How do you make a complaint to your grocery provider?
I don't (I grin and bare it)
Raise the issue with the store manager
Lodge a complaint through their website / third-party app
Ring head-office
Share on social media
Boycott the store / third-party app
Other
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How satisfied are you with your grocery delivery experience?
Very satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Very dissatisfied
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What would make you more likely to try or use a supermarket delivery service more often?
Lower delivery fees
More convenient delivery options (e.g., quicker delivery)
Reliable delivery windows (e.g., precise time slots)
Free delivery for orders over a certain amount
Better deals or discounts on grocery items
A wider range of products available for delivery
Other
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Would you be willing to pay more for faster or more convenient grocery delivery?
I would prefer to pay a little extra for faster delivery
I would consider paying more if the convenience or speed was worth it
I prefer standard delivery options and would not pay extra
I’m not sure, it depends on the cost and service
Other
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What would stop you from using a delivery service or third-party app for your groceries?
High delivery fees
Slow delivery times
Significant price difference on grocery items
Lack of product availability
Poor customer service
Other
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Is there anything else you'd like to share about your thoughts on grocery shopping, delivery services or third-party apps?
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Name (totally optional)
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Your email (required)
Survey submitted!
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