Let's Find Out How "Healthy" Your Business Is!
Do you currently sell online?
How many order sources are you currently utilizing? (e.g. Website + Amazon + Brick & Mortar = 3 sources)
Where are your orders coming from? (Please select all that apply.)
How many carriers (USPS, FedEx, UPS, etc.) do you currently use to ship your orders?
How many orders do you ship monthly, on average?
How many physical locations (storefronts, warehouses, offices, etc.) does your company operate within?
Which systems or software are you currently leveraging to run your business? (Please select all that apply.)
Do your current systems allow you to coordinate and manage all of your incoming orders in one place?
In the last year, has your company experienced issues satisfying demand, fulfilling orders on time, and/or making timely payments to partners due to process and/or system errors or inefficiencies?
How frequently would you say your company experiences these issues?
Do you currently use an ERP (Enterprise Resource Planning) system?
What is your ERP system?
If not using an ERP, are your other business applications integrated?
What percentage of your company's daily operating tasks are automated vs. completed manually?
Final question, are you currently a ShipStation customer?
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Level 0: Start Selling Online!
First things first, you need to start selling online! Fortunately, there are a number of platforms that make this process quick and easy. Click the button below to browse our network of Shopping Carts and Marketplace partners and identify which selling channels may work best for your business.
Level 1: Just Starting Out
Congratulations on starting your online business! As things begin to ramp up with your new venture, you should consider expanding your carrier options and adopting technologies that will allow your business to grow seamlessly. These are our suggestions:
- Inventory Management System --> to ensure you have clear and accurate visibility into your inventory. This will prevent your customers from ordering items that are out of stock or on backorder.
- eCommerce Listing & Multichannel Tools --> now is the time time to expand the number of places you sell. After all, the more places people can purchase your items, the more purchases you'll likely see. While it may seem daunting, fortunately, there are tools that can get you set up on multiple selling channels and ensure your listings are consistent throughout.
- eCommerce Tools --> similarly, it is time to consider adopting technologies that will allow you to streamline your marketing and communication processes to reduce the time you spend on routine tasks so that you can focus that time on growing your business.
- Shipping/Fulfillment Platform --> so that you may compile all of your orders, compare rates from top carriers, and print shipping labels all from one place--allowing you to get your customers' orders to them when they want them for the lowest possible price. Obviously, we recommend ShipStation ;)
Level 2: You Have Process and Multichannel Complexities
Orders are flying around, you need efficient fulfillment.
As you start implementing inventory and other systems, it is imperative that these systems communicate and relay data with each other automatically. It may feel like your business is having a hard time keeping up with the growth in demand. If you haven't already, you may start experiencing delays brought about by user process errors, system inefficiencies, and/or systems simply not speaking to each other. You need to start learning about iPaaS, connectors, and system integrators.
Level 3: You Need Systems and Systems Working Together
Wow, your business is performing incredibly! You're selling on multiple channels, you're using multiple carriers, you're operating in multiple locations, and you're utilizing various platforms to streamline processes. Your business has grown substantially and now you may be finding it difficult to keep up with this growth in demand using your existing platforms and processes. It's time to consider adopting an ERP solution to serve as your company's single source of truth for all internal processes.
Ready to take the next step or just want to learn more about specific ERP solutions? Check out our ERP partner directory, where you'll find information on the leading ERP platforms in the industry and how they work with ShipStation.
Keep up the good work!
Well done! From what we can tell from this 15-question assessment, your business seems to be operating like a well-oiled machine. While we aren't able to recommend any actions for you at this time, there's always room to continue improving and optimizing. In the meantime, click the button below to download our latest research report - "Global Anthem" - which provides valuable insights on global merchant and consumer expectations in today's selling environment.
Do you have a specific problem that was not addressed in the assessment? Need help identifying specific areas of improvement? We're here to help. Click here to contact a representative on our Merchant Success team to discuss these matters further.
