Consult Tips and Tricks
Dr Lachlan Campbell BVSc(hons) BScApp(hons) BSc Dip.Mgt MANZCVS(Surgery) MICDA
and Dr Mari-Leen Kroezen BVSc MApplSc BSc (Zool)
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What are the 4 pillars that form the foundation for delivering a good consult:
a) Preparation, Physical Exam, Recommendations, Summary
b) Consistency, Compliance, Preparation, Structure
c) Consistency, Communication, Confidence, Connection
d) Connection, History, Physical Exam
e) Planning, Communication, Body Language, Recommendations
Correct answer: (c)
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The key to confidence is:
a) Planning
b) Consistency
c) Empathy
d) Wearing a name badge
Correct answer: (b)
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What is the goal of setting an agenda with your client
a) Set expectation for client on what to expect during visit
b) Reassures client and prevents frustration
c) Provides opportunity to raise additional concerns, triage what is achievable and what needs to be rebooked
d) Prevents unnecessary double handling of patient
e) All of the above
Correct answer: (e)
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Choose the most appropriate sentence for recommending a routine annual health blood screening test:
a) We could do a blood test on Hugo to make sure there’s nothing serious going on.
b) I think we should run a blood test on Hugo to rule out any underlying issues.
c) I recommend we run a blood test on Hugo to rule out any underlying issues or concerns we potentially may not be aware of.
d) I reckon we can run a blood test on Hugo to give us peace of mind that he is healthy
e) If you want peace of mind, I can run a blood test on Hugo to check that everything is working well.
Correct answer: (c)
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Which of the following are examples of active listening techniques:
( Click all that apply)
a) Eye contact, nodding, paraphrasing, summarising
b) Typing notes while client is speaking
c) Reading patient notes or patient file while client is talking
d) Typing notes while nodding, paraphrasing, and making eye contact with client intermittently
Correct answer: (a),(d)
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