How Client-Centric Are You?

Take our quick quiz and see how your customer care skills stack up...

Faced with a complaining client, you

Are a bit irritated as you didn't create the problem and you tell the client this

Are a bit irritated as you didn't create the problem, but you would never show the client

Are upset as the client should not have been inconvenienced and you tell the client this

Generally you view client complaints as

A part of your job

An opportunity to woo the client and fix your internal processes

A time waster, clients are normally just unreasonable

At your company clients are simply just difficult and unreasonable

True

False

If you cannot help a client you tell them what your company rules are and that is that.

This is the right way to do it

This is the wrong way to do it

This is only part of what you tell them.

Your body language, facial expression and tone of voice is normally

positive and welcoming to clients

quite neutral you think as you are busy

negative and off putting, after all client care is not actually your job

You generally leave client care to the client care representatives

True

False

You are at work to work, not to be nice to co-workers

True

False

Your systems don't allow you to process client queries quickly but hey it's not your job to tell management this

True

False

A client asks you to suggest new product to your manager

You nod and smile politely, heck you even agree with the client, but management won't listen

You keep a list of such suggestions and offer them at the next meeting

You tell your management in passing that a client complained because you don’t carry the stock

True or False

Clients are everything, without clients you don't have a company and therefore no salary

Clients are part of the bigger picture and they must know others count too

True or False

The client is always right

The client is not always right, but it is not my job to tell them that

You are definitely not at the top of your game right now. Client care is essential to the well being of a business and it appears as if you may not be carrying this approach through to your valued clients. We hope we can help improve this. At Staff Training we host Customer Care Training nationwide - click here to find out more (https://goo.gl/41VYiJ) or give us a call at 0861 996 660

You certainly understand that client care is very important to the well being of a business, but you may be occasionally lacking the motivation to follow through on this approach. This can happen when the workload gets too much or when things are tough at work for other reasons. At Staff Training we host Customer Care Training nationwide - click here to find out more (https://goo.gl/41VYiJ) or give us a call at 0861 996 660

You are rocking it! You understand that clients are essential to the well being of the business and that without them there would be no business.With your client centric approach and positive attitude it is likely that you are delivering great service to your clients. At Staff Training we host continual Customer Care workshops that speak to how we approach clients both internally and externally and how we keep ourselves motivated when the going gets tough.

You may want to consider joining us and sharing tips and tricks with others to keep you highly motivated. Click here to find out more (https://goo.gl/41VYiJ) or give us a call at 0861 996 660