Take our quick quiz and see how your customer care skills stack up...
Faced with a complaining client, you
Generally you view client complaints as
At your company clients are simply just difficult and unreasonable
If you cannot help a client you tell them what your company rules are and that is that.
Your body language, facial expression and tone of voice is normally
You generally leave client care to the client care representatives
You are at work to work, not to be nice to co-workers
Your systems don't allow you to process client queries quickly but hey it's not your job to tell management this
A client asks you to suggest new product to your manager
True or False
True or False
You are definitely not at the top of your game right now. Client care is essential to the well being of a business and it appears as if you may not be carrying this approach through to your valued clients. We hope we can help improve this. At Staff Training we host Customer Care Training nationwide - click here to find out more (https://goo.gl/41VYiJ) or give us a call at 0861 996 660
You certainly understand that client care is very important to the well being of a business, but you may be occasionally lacking the motivation to follow through on this approach. This can happen when the workload gets too much or when things are tough at work for other reasons. At Staff Training we host Customer Care Training nationwide - click here to find out more (https://goo.gl/41VYiJ) or give us a call at 0861 996 660
You are rocking it! You understand that clients are essential to the well being of the business and that without them there would be no business.With your client centric approach and positive attitude it is likely that you are delivering great service to your clients. At Staff Training we host continual Customer Care workshops that speak to how we approach clients both internally and externally and how we keep ourselves motivated when the going gets tough.
You may want to consider joining us and sharing tips and tricks with others to keep you highly motivated. Click here to find out more (https://goo.gl/41VYiJ) or give us a call at 0861 996 660