Customer Feedback Form

Were you satisfied with our price?

No, you were too expensive but there was no one else who could do the job.

No, but you had other desirable qualities, e.g. HSEQ accreditation, great customer service, etc.

Yes, you were priced competitively.

Yes, and you had other desirable qualities, e.g. HSEQ accreditation, great customer service, etc.

Were you happy with the level of communication you had with us prior to the job starting?

Yes, staff were helpful and courteous.

No, they called/emailed too much and asked unnecessary questions

No, I didn't hear from anyone.

Yes, but your staff were rude/unpleasant

Did our staff arrive onsite at the agreed upon time?

No, they were late.

Yes, they were on time.

Did our onsite staff behave in a professional manner?

Yes they were all great.

Yes, they were mostly professional but there could be improvements.

No.

Were you satisfied with our HSE documentation?

Yes, staff were prepared with appropriate JSEA's etc.

Somewhat, staff had some documents required.

No, staff had no safety documentation

Were you satisfied with our staff's compliance of your site's HSE rules?

Yes, there were no concerns.

Somewhat. They were a little reckless.

No, any worse and they would have shut down the site!

Were you satisfied with the job performed by our staff?

Yes, it was executed exactly as planned, per the Scope of Works.

Somewhat. The work was satisfactory but improvements could be made.

No, I was very unhappy.

Did our service perform as expected?

Yes, grass grew well and there was no erosion

Yes, but grass was slow to grow

No, I had hoped for better

No, it was terrible. It will need to be fixed.

Did you receive an accurate invoice within a reasonable timeframe?

Yes, it was as expected.

It was accurate but it was submitted very late

It was submitted within a reasonable timeframe, but had errors

No, information was incorrect and was very late.

Would you use Lanyonscapes again as your landscaping contractor?

Yes, and I would recommend them to others.

Yes, but only because there's few other options.

No.