PROFESSIONAL STANDARDS - What is it?

The complaint form can be found on the LSTAR Member Hub under the MLS® System tab and selecting MLS® Compliance in the dropdown.

Additionally, you can reach out to psc@lstar.ca and they will provide the form.

If you file a complaint, it’s recommended to provide as much detail as possible and to provide any documentation or evidence that will support your Complaint.

The form can be found here.

A professional standards complaint cannot be anonymous.

Often, research or additional information is required as part of the investigation. It is also essential that both parties—Complainant and Respondent—get equal opportunity to provide their insights and evidence regarding the complaint.

Depending on the type of complaint and scenario, you might also be required to act as a Witness to the complaint.

Once the decision has been made, the Complainant (except where the Complainant is the Association) shall be advised if it is determined that all or a portion of the Complaint should be dealt with.

Provided the Complainant has requested in writing that the Association advise such Complainant of the outcome of the review of the Complaint, the Association shall do so only after the applicable appeal periods have expired without an Appeal being commenced, when appeal rights have been extinguished, or when the applicable Appeals have either been completed or discontinued.

The possible outcomes of jurisdiction include: handle the entire complaint, refer part or all to RECO, no further action.

Complaints shall be made in writing on the form provided and delivered to the Association within sixty (60) days of the alleged occurrence or conduct giving rise to the Complaint.

If the Complaint falls within jurisdiction and timelines, members will be notified that a complaint has been filed against them.

In addition to this, you will receive a copy of the Complaint, of Consent to be Researched, and of the Arbitration and Professional Standards Policies.