Take our post-pandemic survey

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Take our post-pandemic survey

As America begins to reopen its economy, we'd like to hear from community banks and credit unions on how they plan to change their future banking operations. What steps will you take to continue to protect employees and customers as workers return from remote and lobbies and branches begin to reopen?

When do you plan to re-open your lobbies?

Will reopen as soon as the state of emergency or "shelter in place" is declared over in my state or there is an Executive Order from Governor to re-open

Will reopen lobbies in select locations and use a phased approach over the next few months

Will start reopening in June

Will wait until after the Summer

Will wait until the end of the year

Already reopened all lobbies

Haven't decided

Did not close any lobbies

Which of the following activities do you plan to keep in place after you've re-opened your physical branches? Select all that apply

Limiting SOME lobbies to drive-thru only

Limiting ALL lobby business to appointment-only meetings

Limiting SOME lobby business to appointment-only meetings

Using signage for social distancing best practices in open lobbies

Tracking (via log) what employees and non-employees are entering your buildings each day to create a “contact tracking map” in case someone is diagnosed as a confirmed case

Providing remote work options for those able to do so

Asking workers to report any personal travel to supervisors

Minimizing or not allowing inter-office traveling among branches

How will you change the way your lobbies and offices are cleaned? Select all that apply.

Hire cleaning crew to do a deep cleaning before reopening

Hire cleaning crew to sanitize all surfaces daily

Hire cleaning crew to sanitize more than once per day

Have frontline staff disinfect counters, ATMs and other customer-facing surfaces throughout the day

Have frontline staff disinfect counters, ATMs and other customer-facing surfaces after each customer

Haven't Decided

What are some of the ways you plan to encourage social distancing in your lobbies? Select all that apply

Limit the number of people using common areas such as coffee stations and waiting areas

Completely close common areas such as coffee stations and waiting areas

Change seating arrangements to ensure social distancing can occur

Limit the number of people in the branch at one time to prevent congregating

Use text to notify customers when you are ready for them to enter the lobby for appointments

Add hand sanitizer stations throughout the lobby

What protective gear / equipment will you require? Select all that apply.

Employees will not be required to wear masks or gloves

Employees will be required to wear masks only

Employees will be required to wear both masks and gloves

Customers will be NOT be required to wear masks

Customers will be required to wear masks

Installation of sneeze guards on ALL teller windows

Installation of sneeze guards on SOME teller windows

Will you ask customers questions about their health history, or have them sign a waiver upon entering the lobby?

Yes

Haven't decided

Will you require temperature (wellness) checks for employees and customers? Select all that apply

Wellness checks will be mandatory for employees and sick employees will be required to stay home

Wellness checks will be mandatory for customers and sick customers will not be allowed into the lobby

No wellness checks for customers, only employees

No wellness checks for employees

No wellness checks for anyone

As you replace computers in the future, do you plan to make changes to the type of hardware you buy?

Yes, we will incorporate more company-owned laptops to enable workers to work remote

No, we will allow remote users to use personal devices

No, the Pandemic has not affected our computer purchasing decisions

Haven't decided

If you plan to continue to support a remote workforce, how will you allow remote users to connect?

Connect through virtual private network (VPN)

Connect through a terminal server (TS)

Connect through Telecommute software

I don't know

What policy changes will you make if you plan to continue to allow for remote workers? Select all that apply

Adding software requirements to remote access policy

Requiring employees to provide proof of secure practices (anti-malware installed, system updates, etc.) before access is granted

Requiring additional cybersecurity training for all employees (especially those working remote)

Not allowing for remote workers

Do you plan to update your business continuity plan based on lessons learned from the Covid-19 pandemic? Select all that apply

I have already updated my plan

Yes, I’ll update my plan with key lessons learned

Yes, but I’ll wait to hear what regulators will require first

No, I will not update my plan

No, my plan was already up to date and worked well for my institution

I'm not sure how to update my plan

What’s your biggest banking worry as you are planning for a "new normal" in banking operations?

Demographics About Your Financial Institution

Please provide the following details about the size and location of your financial institution.

Please fix the errors below and submit again

In which type of area are you primarily located?*

How many employees do you have?*

How many branches/locations do you have?*

Thank you!

We appreciate your feedback! If you have any questions or need help assessing your pandemic plan or technology needs, please contact us.